MyChart (Patient Portal) (2024)

Appointments are one click away with MyChart

Making an appointment at a clinic is now easier than ever. Use the MyChart patient portal to schedule an appointment, request an appointment or cancel an upcoming visit with your primary care physician. Prior to your scheduled visit with your provider, you can use eCheck-In to update insurance information, medications, allergies, fill out questionnaires and sign documents.

Already have an account? Sign in to MyChart.

Need help? Please call MyChart Patient Support Line 501-227-8478 or check out our tip sheets below.

Get Familiar with the new MyChart mobile interface

MyChart Feature Highlights:

eCheck-In

Complete the check-in process from home to save time when you arrive at the clinic. Pay visit copays, verify your medical and insurance information, respond to questionnaires, and electronically sign documents.

Hello Patient

Use location tracking on your phone to be automatically signed in when you arrive at the clinic or hospital department.

Pre-register for labor and delivery with expected delivery date and location. If you have not signed up for MyChart, call501-202-2299toget a medical records number (MRN) created for you.

Once you have a MyChart account set up you may follow these steps to complete registration:

  1. From theMyChart homepage, selectVisitsand thenRegister for My Delivery.
  2. Select thedate and locationwhere the birth is planned.(Based on your due date.)
  3. Update demographic information.
  4. UseAdd a Coverageto enter your insurance information.
  5. Complete labor and delivery questions.
  6. Review and submit.

You can send a message to your primary care provider if any follow up questions arise regarding a current health concern. You will also be able to receive letters when needed, including school excuses, work excuses or referral letters.

You submit a questionnaire, medical records and a course of treatment and your provider will message you with next steps. An e-visit costs $35. It is a flat rate fee payable by credit card or Health Savings Account (HSA). If the provider determines that you need to schedule an in-person visit, your card will not be charged. The $35 fee does not include the cost of other services such as laboratory testing, prescription medications, or x-rays, if any are needed. Your provider will not refill medications, address chronic conditions, or prescribe controlled medications through an e-visit.

Response Times: Monday-Thursday 8:30am-4:00pm and Friday 8:30am-3:00pm.

If an e-visit is requested outside of the response times, weekends and/or holidays, you can expect to receive a response the following business day.

There are a number of physicians currently participating in e-visits. Please review your provider’s profile to see if they are offering this service through MyChart.

Use the MyChart patient portal to keep up-to-date with your health information, immunizations, allergies and medications. With MyChart, you also have access to request a prescription refill for a current medication, view your conditions and your plan for care, add/ remove medications and allergies.

With MyChart you can view detailed statements for clinics visits, bills from recent tests or hospital stays and use your credit card to make easy, hassle-free payments electronically. You can review recent payment information, account summaries and even sign up for paperless billing options for your clinic visits.

Your health summary gives you an immediate, concise, and well-organized summary of your key healthcare information including current health issues, medications, allergies and immunizations.

MyChart lets you view your child’s or another adult’s health information by completing an authorization formfor proxy access and submitting it to MyChart services.

You’ll have access to a whole health library that covers thousands of topics.

To make managing your healthcare more convenient, Happy Together allows you to access your healthcare records from the University of Arkansas for Medical Sciences, Arkansas Children’s Hospital and Baptist Health without having to log in and out of different portals.

Share Everywhere will allow patients to grant access to their data to any providers who have internet access, even if they don’t have EHRs. In addition, using Share Everywhere, a provider granted access can send a progress note back to the patient’s healthcare organization for improved continuity of care.

Please Note:

MyChart Mobile Version 9.3 or Higher Now Required

Patients must use MyChart mobile version 9.3 or higher to log in to the MyChart app.

Patients Are Now Prevented from Accessing MyChart with Internet Explorer 10 and Earlier

To help patients to have a positive experience with MyChart, patients are prevented from accessing MyChart with unsupported browsers.Microsoft does not provide active technical support or new security fixes for any versions of Internet Explorer except the most recent. Because Internet Explorer 11 is the most recent version, Epic will no longer support Internet Explorer 10 or earlier for MyChart.

To continue using MyChart, patients can update their web browser, switch to a different web browser such as Google Chrome or Mozilla Firefox, or use the MyChart mobile app for iOS or Android.

Update Browser Message Now Appears for More Mobile Browsers

When a patient attempts to use the MyChart website on certain older mobile browsers, they will be prompted to update their browser before they can use the MyChart website, as shown in the image.

This message will appear for the following browsers:

  • All iOS browsers for iOS 9 or earlier versions
  • Chrome for Android v25 or earlier versions

Patients can tap the “Learn more” link within the message to learn more about their current browser and how to update it.

MyChart (Patient Portal) (1)

Helpful MyChart Tipsheets

  • Frequently Asked Questions
  • MyChart Portal Activation
  • MyChart Mobile App
  • MyChart Guest Estimates
  • Mobile COVID-19 Test Information
  • eCheck-In Mobile
  • eCheck-In Desktop
  • Test Results
  • Message Provider
  • Pay As Guest
  • Prescription Refill Request
  • Register for Delivery
  • Schedule Appointment with New Physician
  • ER Check-In (Available in Conway, Fort Smith and Van Buren)
  • Video Visit Mobile
  • Video Visit Desktop
  • Open Notes
  • MyChart Patient Entered Data
  • Interoperability Guide-Connecting with 3rd Party Applications via FHIR

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MyChart (Patient Portal) (2024)

FAQs

Are MyChart and Patient Portal the same thing? ›

MyChart is EPIC's patient portal.

Does Emory have MyChart? ›

Emory Healthcare's MyChart patient portal gives you online access to your medical record. To Enroll in MyChart: Visit MyChart FAQs for more information and to sign up.

How do I find my username for MyChart? ›

If you have an email address on file then your MyChart Username will be sent to your email account. If you do not remember any of this information, or you do not have a valid email address on file, you must call MyChart Technical Support at 216.444.1740 or toll-free at 1.866.915.3383 for assistance.

Is MyChart available in Canada? ›

You can sign up for the new MyChart Central East Ontario in a number of ways: At an appointment with a Registration Clerk or a member of your health-care team. By visiting mychart.ourepic.ca.

Why can't I log into MyChart? ›

If you try to log in unsuccessfully too many times, you might be locked out of the account. In this case, you won't be able to reset your password yourself. For help resetting passwords and regaining access to your account, please reach out to your healthcare organization's MyChart support desk.

Is it safe to use MyChart? ›

How is MyChart secure? Your healthcare providers take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords.

Is MyChart a good app? ›

MyChart is well suited for large organizations where patients often receive care in a few places. It coordinates the information across organizations well, and patients can learn how to use the UI and be comfortable with it even if they're receiving care at a different clinic.

How do I access the Emory patient portal? ›

Just visit https://mychart.emoryhealthcare.org and sign in using the username and password that you created during registration.

Do I need multiple MyChart accounts? ›

If you consent to share your Excellian electronic medical record with affiliated health care systems, you will have a single MyChart account with one unique ID and password, from which you will be able to access all of your care information across all organizations.

What is the password requirement for MyChart? ›

Your MyChart password:

Must be between 8 and 20 characters.

Why do people use MyChart? ›

MyChart gives you access to your health information and a direct connection to your care team, with tools to help you actively participate in your care.

What is the difference between MyChart and epic? ›

Note: MyChart is an Epic branded name. Your organization may use a different name for their patient portal. Access the application on your personal device. Carefully review the app's terms and conditions.

Why are my test results not showing up on MyChart? ›

Some test results are not released to your MyChart account because of their sensitive nature. Your doctor determines which types of test results are able to be accessed through MyChart and which might require an in person conversation.

What are other names for patient portal? ›

Definitions. The terms “personal health record,” or PHR, and “patient portal” are often used synonymously, particularly in surveys where consumers are asked about electronic connections with their care providers.

What is epic patient portal called? ›

Make sure you have a MyChart (patient portal) account created for your healthcare provider organization. You will need your login credentials for the authentication process. Note: MyChart is an Epic branded name.

Is a portal the same as a personal health record? ›

Unlike the patient portal, which is usually a service by your healthcare provider, a PHR isn't tied to one healthcare provider. It's a space you create, and you are the sole controller of the data. You can input information like your daily diet, exercise routine, and even medical data from wearable devices.

What is the purpose of a patient portal? ›

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits.

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